Privacy Policy

At Oud Alqiwani, we respect our customers’ privacy and are committed to protecting the personal information collected when you use our website or contact us. This policy explains how we collect, use, and protect your information.

1. The information we collect

We may collect certain information from customers when they place an order or contact us, such as:

  • Name

  • Phone number

  • Email

  • Shipping Address

  • Order Information

This information is collected solely to facilitate the purchasing process and provide better service.

2. How the Information Is Used

We use the information we collect for the following purposes:

  • Order Processing and Product Delivery

  • Communicate with customers regarding orders or inquiries

  • Improving the customer experience and our services

  • Send offers or updates (if the customer agrees)

3. Information Security

We are committed to protecting customer information from unauthorized access or unlawful use, and we take appropriate measures to maintain data confidentiality.

4. Information Sharing

We do not sell, rent, or share personal information with any third parties, except when necessary to fulfill an order, such as:

  • Shipping and Delivery Companies

  • Payment service providers

and only to the extent necessary to complete the service.

5. Cookies

This website may use cookies to improve your browsing experience and understand how the site is used, which helps us improve our services.

6. Customer Rights

Customers are entitled to request:

  • Find out what information we hold

  • Edit or update their information

  • Request to have their data deleted when necessary

7. Changes to the Privacy Policy

We may update this policy from time to time, and any updates will be posted on this page.

8. Contact Us

If you have any questions about our Privacy Policy, you can contact us at:

  • Direct messages on Instagram

  • or through our available communication channels.